Barrister is factory authorized and factory trained by the O.E.M.’s to provide certifications and qualifications that make Barrister the clear choice for all of your onsite IT repair needs. While our core capabilities are in the onsite repair of desktops, laptops, servers and printers, our network of highly skilled technicians will provide you with nationwide service support for virtually everything in your IT inventory.
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Solutions@Barrister.com. Please feel free to use our contact page to reach us as well.
A 35 year history in delivery, best in class service and support on a nationwide level has helped us to develop processes and procedures that allow you to extend the life cycle of your existing equipment inventory.
We are uniquely qualified to meet the challenges presented by the “multi-vendor” environment. Because of our diverse OEM certifications (over 20) Barrister has never cancelled support of any device or equipment that we have placed under service agreement. We know the value of extending the life cycle of your existing IT inventory and the impact that lifecycle extension has on your bottom line.
Our factory certified in-house technical support team provides platinum level support to our field technicians. We leverage the relationships we have with OEM’s to deliver expert technical support to our field technicians in the event they encounter unexpected problems in the field.
Our onsite service models are built around onsite time and materials and monthly maintenance agreements. If necessary we incorporate advanced stocking of parts, preventative maintenance, training and onsite advanced exchange.
Barrister's goal is One Trip, One Part, One Fix. Our databse of over 17,000 clients is a testament to the commitment Barrister has to delivering world class service in even the most remote areas. Our service area is one of the largest in the industry. We offer 4 hour response time to every postal code in the U.S., Canada and Puerto Rico.
TOTAL CALL OWNERSHIP:
Barrister is sincerely dedicated to the satisfaction of our customers and their clients. Ensuring the on-time repair of our client's IT equipment means we have developed consistent and repeatable processes. To facilitate our success we have created the first model of total call ownership. We do not trust the industry's automatic dispatch of our technicians. All of our dispatches are done manually. We verbally confirm our technicians location, availability, certifications and qualifications. We do not put your service needs on a “bulletin board” for our technician's to choose from. Barrister meticulously critiques our network technicians to ensure that the technician being dispatched for service has the proper skill set and certifications to complete the job. We never send an unqualified technician to the location. Barrister controls the call from open to close and proactively manages the service event at every step of the way.
Barrister manually confirms onsite ETA with the technician and the service location point of contact. We can even assign a primary and secondary technician so you always know who will be coming out to service your equipment. If you are a reseller, our nationwide network of technicians allows you to provide consistent and repeatable service to your clients – regardless of how far away they are from you.
Customer Relationship Specialist:
Every customer at Barrister has a dedicated, single point of contact within our organization. This is your Client Relationship Specialist Exceeding our client’s expectations is the core principle that drives our corporate identity. Your CRS is equipped with our proprietary tools that provide them access to every step of the service event. All of your service information is updated in real time. What makes this even more significant is the fact that we allow our customers access to their service tickets as well. Through CustWA, our web-based client access point, our clients may place tickets online and in real time. Our clients also have the ability to interact with the service ticket, the technician and their CRS representative in real time. We have truly made the process transparent. Barrister wants you to see just how well we perform and we have made it easy for you to do just that.