the Barrister Advantage

Barrister provides a single point, performance-based IT service and support solution for our clients throughout the world. Our Clients and Partners leverage our Multi-Vendor support capabilities to streamline their IT Service and Support requirements.

The Barrister Advantage
Multi-Vendor IT Services

Whatever your client, server, hardware challenge, Barrister Global Services Network delivers the services you need to ensure your hardware systems are available to conduct business, perform transactions and collaborate with customers and partners.

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Our Technologies
Servers and peripherals POS terminals
Data storage systems Flatscreens/monitors
Desktop printers Scanners
Network appliances Receipt printers
Hubs, switches and routers In-store processors
Legacy systems Kiosks
Our Technologies
Our SOLUTIONS
We serve customers in commercial and consumer markets through direct and indirect channels and manage over 15,000 certified technicians located throughout North America. We get the right technical skill and the right part to the location at the right time for fast and predictable problem resolution for our customer’s hardware challenges.
Our Solutions
Government Services
Barrister provides peace of mind to our Government Clients by delivering consistent, efficient and secure support for their IT service needs.
Government Services
SLA Definitions

Knowing the level of service required for your IT asset inventory and having a service partner that can meet those requirements is critical. Barrister offers the benefits of a truly customizable service plan which ensures that your equipment service requirements are completed on your time schedule.

We offer standard Service Level Agreements as well as a customized approach for your more mission-critical equipment.

Choose from any of the following or contact us to build a solution that’s just right for you: 

9x5, Next Business Day Response
● Call is opened within 15 minutes of receipt.
● Customer is called to troubleshoot within 4 hours of call placement.
● If Customer is not available, call goes on client hold, and SLA is not measured.
● If part is diagnosed, it is shipped for next business day arrival, and a technician is dispatched to meet that part after it arrives.
● If part is not diagnosed, a technician will be assigned for next business day arrival. When the technician arrives onsite, they will troubleshoot failure to part diagnosis, and order it for the following business day.
● Shipping cut off time is 5 pm Eastern Time. Any part request made after 5 pm Eastern Time will be ordered the next day and delivered for the following day arrival.
● Calls will be accepted is between the hours of 8 AM and 5 PM at the service location. Any call opened outside of this window is subject to a $50 after hours fee. Any call with a technician on-site after these times is   subject to a $125/hr after hours charge.

13x5, Next Business Day Response
● Call is opened within 15 minutes of receipt.
● Customer is called to troubleshoot within 4 hours of call placement.
● If Customer is not available, call goes on client hold, and SLA is not measured.
● If part is diagnosed, it is shipped for next business day arrival, and a technicianis dispatched to meet that part after it arrives.
● If part is not diagnosed, a technician will be assigned for next business day arrival. When the technician arrives onsite, he will troubleshoot failure to part diagnosis, and order it for the following business day.
● Shipping cut off time is 5 pm Eastern Time. Any part request made after 5 pm Eastern Time will be ordered the next day and delivered for the following day arrival.
● Calls will be accepted between the hours of 7 AM and 8 PM Eastern time. Any call opened outside of this window is subject to a $50 after hours fee. Any call with a technician on-site after these times is subject to a $125/hr after hours charge.

9 x 5, 4 Hour Response
● Call is opened within 15 minutes of receipt.
● Customer is called to troubleshoot within 1 hour of call placement.
● If Customer is not available, call goes on client hold, and SLA is not measured.
● If part is diagnosed, it is shipped for next business day arrival, and a technician is dispatched to meet that part after it arrives. No technician will be dispatched same day if the part has already been diagnosed.
● If part is not diagnosed, a technician will be assigned for arrival within 4 hours of call opening. When the technician arrives onsite, he will troubleshoot failure to part diagnosis, and order it for the following business day.
● Shipping cut off time is 5 pm Eastern Time. Any part request made after 5 pm Eastern Time will be ordered the next day and delivered for the following day arrival.
● Calls will be accepted between the hours of 9 AM and 6 PM Eastern Time. Any call opened outside of this window is subject to a $50 after hours fee. Any call with a technician on-site after these times is subject to a $125/hr after hours charge.

13 x 5, 4 Hour Response
● Call is opened within 15 minutes of receipt.
● Customer is called to troubleshoot within 1 hour of call placement.
● If Customer is not available, call goes on client hold, and SLA is not measured.
● If part is diagnosed, it is shipped for next business day arrival, and a technician is dispatched to meet that part after it arrives. No technician will be dispatched same day if the part has already been diagnosed.
● If part is not diagnosed, a technician will be assigned for arrival within 4 hours of call opening. When the technician arrives onsite, they will troubleshoot failure to part diagnosis, and order it for the following business day.
● Shipping cut off time is 5 pm Eastern. Any part request made after 5 pm Eastern will be ordered the next day and delivered for the following day arrival.
● Calls will be accepted between the hours of 7 AM and 8 PM Eastern Time. Any call opened outside of this window is subject to a $50 after hours fee. Any call with a technician on-site after these times is subject to a $125/hr after hours charge.

24x7, 4 Hour Response
● Call is opened within 15 minutes of receipt.
● Customer is called to troubleshoot within 1 hour of call placement.
● If Customer is not available, call goes on client hold, and SLA is not measured.
● If part is diagnosed, it is shipped for next business day arrival, and a technician is dispatched to meet that part after it arrives. No technician will be dispatched same day if the part has already been diagnosed.
● If part is not diagnosed, a technician will be assigned for arrival within 4 hours of call opening. When the technician arrives onsite, they will troubleshoot failure to part diagnosis, and order it for the following business day.
● Shipping cut off time is 5 pm Eastern Time. Any part request made after 5 pm Eastern Time will be ordered the next day and delivered for the following day arrival.
● Calls will be accepted at all hours of the day or night.

24 x 7 x 4 Hour Fix
● Call is opened within 15 minutes of receipt.
● Customer is called to troubleshoot within 1 hour of call placement.
● If Customer is not available, call goes on client hold, and SLA is not measured.
● Technician is sent on-site within 4 hours of call placement to troubleshoot the failure and install any parts necessary to affect the repair.
● All parts for these contracts will be stored on-site.
● Shipping cut off time is 5 pm Eastern Time. Any part request made after 5 pm Eastern Time will be ordered the next day and delivered for the following day arrival.
● Calls will be accepted at all hours of the day or night.

Barrister Advantage
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